Privacy Policy
Last updated: November 2023
This privacy policy provides information on the nature, scope, and purpose of the processing of personal data (hereinafter referred to as “data”) by us, our websites, content, and external online offerings, such as our Facebook page. The protection of your data is our highest priority. Therefore, complying with legal requirements is a matter of course for us. With regard to the terminology used, we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Data Controller / Contact Information
Heli NRW GmbH
Represented by the managing director Holger Lubbe
Am Flughafen 34
D-41066 Mönchengladbach
Telephone: +49 (0) 2161 / 467 15 60
Email: info@heli-nrw.de
Personal Data
Personal data refers to any information relating to the personal or factual circumstances of an identified or identifiable individual, which allows conclusions to be drawn about the person’s identity.
The types of data we process may include:
– Inventory Data (e.g., names, addresses)
– Contact Data (e.g., email addresses, phone numbers)
– Content Data (e.g., text entries, images, videos)
– Usage Data (e.g., visited pages, timestamps, interests in content)
– Meta- and Communication Data (e.g., type of device, IP addresses)
Legal Basis
The legal bases for the processing of your data are:
– Consent: Article 6(1)(a) and Article 7 GDPR (for obtaining consent)
– Contractual Obligations: Article 6(1)(b) GDPR (for fulfilling our services, executing a contract, or responding to inquiries)
– Legal Obligations: Article 6(1)(c) GDPR (for compliance with legal requirements)
– Legitimate Interests: Article 6(1)(f) GDPR (especially for statistical data and online identifiers)
– Vital Interests: Article 6(1)(d) GDPR (for processing in case of life-threatening situations)
Duration of Data Storage
Data will be deleted or restricted in accordance with Articles 17 and 18 of the GDPR.
Stored data will be deleted once it is no longer necessary for its intended purpose and in compliance with statutory retention obligations. If data cannot be deleted, its processing will be restricted. This may occur, for example, if data must be retained for tax purposes.
If we process data based on a legitimate interest, we will retain it as long as your interest in deletion or anonymization does not outweigh the processing.
Transfer to Third Countries
If data is transferred to a third country outside the EU, it will be done based on the contractual provisions required by law. These provisions ensure an adequate level of data protection and can be made available to you upon request. Data processing will only take place if the special requirements of Articles 44 ff. of the GDPR are met.
Processing Purposes by the Data Controller and Third Parties
We process personal data only for the purposes and to the extent necessary to fulfill the tasks for which you provided them to us. These purposes include:
– Operating and improving the online services and content
– Communication with users and responding to inquiries
– Protection against misuse
– Reach measurement and marketing to enhance the user experience
We share data with third parties only if necessary for the execution of a contract, fulfillment of legal obligations, or safeguarding of legitimate interests, or if you have expressly consented to it.
If we commission processors to process data, this will be done based on a data processing agreement in accordance with Article 28 of the GDPR.
Data Security
We have implemented extensive technical and organizational measures in accordance with Article 32 of the GDPR to protect your data from unauthorized access, disclosure, alteration, distribution, as well as loss, destruction, and misuse.
We protect your data during transmission using encryption methods (e.g., SSL, HTTPS) to prevent unauthorized access.
Cookies
Like most websites, we use so-called “cookies.” Cookies are small text files that are stored on users’ devices by websites. A cookie can store various information, such as details about a user or their device. Temporary cookies (also called “session cookies” or “transient cookies”) are deleted once the user closes the website or browser. These cookies may, for example, store the contents of a shopping cart.
We also use “permanent” or “persistent” cookies, which remain stored for a period of time even after closing the website or browser. These cookies store, for instance, login status, so users can continue using the website later without needing to log in again. These cookies may also be used to store user preferences for marketing purposes or reach measurement. Both types are called “first-party cookies.” A “third-party cookie” is one stored by a provider other than the controller of the online offering.
We inform you that we may use both temporary and persistent cookies.
You can visit our website without using cookies. Please note, however, that certain functions of our online services may not work without cookies. You can use your browser’s help function to learn how to disable cookies in your browser.
Contacting Us
If you contact us (e.g., via email, contact form, or phone), the information provided will be stored to process your inquiry and for follow-up questions according to Article 6(1)(b) GDPR. The data will be deleted once no longer necessary. We review necessity every two years. Statutory retention obligations apply. Your personal data will not be shared without your consent.
Social Media
To communicate with customers, prospects, and users, we maintain online presences on social networks, such as Facebook. The terms of use and data processing guidelines of the respective providers apply there.
We process the data of users who communicate with us on these platforms unless otherwise stated in this privacy policy. This includes messages sent by users or posts made by users on our social media pages.
Third-Party Services and Content
We use third-party content and services based on our legitimate interest according to Article 6(1)(f) GDPR, to integrate their content and services into our online offerings.
When you access a page containing third-party content, a connection to their server is established. As a result, the third party will necessarily learn your IP address. Additionally, the third party may use cookies to store technical information about the browser, operating system, referral URL, time of visit, and other usage data. Third parties may also use pixel tags (invisible graphics) to collect data for marketing or statistical purposes, such as tracking visitor traffic on this website. This information may be combined with data collected elsewhere.
PayPal
The PayPal service is provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. When paying with PayPal, you will be redirected to the PayPal website. PayPal collects, stores, and processes your personal data such as your name, address, phone number, email address, and credit card or bank account details. PayPal is solely responsible for the protection and handling of the data collected. PayPal’s terms of service apply, which you can view at www.PayPal.com. For further information on how PayPal handles your data and its possible involvement of third parties, please refer to PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Google Analytics
We use Google Analytics for web analysis. The service is used based on Article 6(1)(f) GDPR. Google Analytics uses cookies, small text files stored on your computer, to analyze how you use this website. The information collected, such as browser type, operating system, referrer URL, IP address, and timestamp, is transmitted to and stored on Google’s servers in the USA. The IP address detected by Google Analytics will not be merged with other data from Google. Additionally, we have configured Google Analytics to anonymize your IP address to ensure your anonymity (“anonymizeIP”). In rare cases, the full IP address may be sent to Google Analytics and stored in shortened form.
Google uses the information collected on our behalf to evaluate your use of the website, compile reports on website interactions, and provide other services related to website and internet usage. You can prevent the storage of cookies by adjusting your browser settings, although this may affect the full functionality of the site.
If you wish to opt out of Google’s tracking on this website (including your IP address), you can download and install a browser plugin available here: https://tools.google.com/dlpage/gaoptout Alternatively, you can prevent Google Analytics from collecting and processing your data by clicking on this link. Note that this opt-out cookie applies only to our website and for this browser, and it will be stored on your device. If you delete the cookies in your browser, you will need to click the link again. You can find more information about this at: https://tools.google.com/dlpage/gaoptout or at https://www.google.com/intl/de/analytics/privacyoverview.html
YouTube
Our website uses plugins from the Google-operated site YouTube. The plugins are provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Further information is available in YouTube’s privacy policy: https://www.google.de/intl/de/policies/privacy/ opt-out: https://adssettings.google.com/authenticated
Real Cookie Banner
To manage cookies and similar technologies (tracking pixels, web beacons, etc.) and related consents, we use the “Real Cookie Banner” consent tool. Details on how Real Cookie Banner works can be found at https://devowl.io/rcb/data-processing/.
The legal basis for processing personal data in this context is Article 6(1)(c) and Article 6(1)(f) GDPR. Our legitimate interest is the management of cookies and related consents.
Providing personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obligated to provide the personal data. However, if you do not provide the personal data, we will not be able to manage your consents.
Rights of Data Subjects
You may exercise the following rights at any time using the contact details provided:
– Request confirmation whether your data is being processed and obtain information about the data, further information, and a copy of the data according to Article 15 GDPR.
– Request correction or completion of personal data according to Article 16 GDPR.
– Request deletion of your data stored with us according to Article 17 GDPR or alternatively request restriction of processing according to Article 18 GDPR.
– Request the transfer of stored data and demand its transmission to other controllers according to Article 20 GDPR.
– File a complaint with the relevant supervisory authority according to Article 77 GDPR if you believe the processing of your data violates legal regulations.
– Withdraw your consent to the processing of your data in the future according to Article 7(3) GDPR.
– Object to future processing of your data according to Article 21 GDPR, especially for direct marketing purposes.
Changes to the Privacy Policy
We reserve the right to update this privacy policy, for example, in the case of changes to our online offerings or to comply with current legal requirements. The privacy policy applicable at the time of your visit will apply.
